Terms and Conditions - House Clearance Sidcup
Welcome to our House Clearance Sidcup service. By engaging with our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.
1. Definitions
- Client: The individual or entity requesting house clearance services.
- Service Provider: Our company providing house clearance services in Sidcup.
- Items: Any possessions, furniture, appliances, or other materials to be cleared.
2. Services Offered
Our house clearance services in Sidcup include the removal of unwanted items, recycling, and disposal in an environmentally responsible manner. We handle:
- Household furniture
- Electronics and appliances
- Personal belongings
- Construction debris
3. Booking and Scheduling
Clients can book our services through our online platform or by phone. Our team will coordinate with the client to schedule a convenient time for the clearance. All bookings are subject to availability.
3.1 Confirmation
Upon booking, a confirmation email will be sent detailing the agreed-upon schedule and services. It is the client's responsibility to review and confirm the details.
3.2 Rescheduling and Cancellations
Clients may reschedule or cancel bookings up to 48 hours in advance without incurring additional fees. Cancellations made within 48 hours may be subject to a cancellation fee.
4. Pricing and Payment
Our pricing structure is transparent and based on the volume and type of items to be cleared. An initial assessment may be conducted to provide an accurate quote.
- Flat Rates: For standard clearance services.
- Hourly Rates: For specialized or large-scale clearances.
Payment is due upon completion of the service. We accept various payment methods, including credit cards and bank transfers.
5. Client Responsibilities
Clients are responsible for ensuring that the property is accessible and safe for our team to perform the clearance. This includes:
- Removing any obstacles that may hinder the clearance process.
- Securing valuable or sentimental items that the client wishes to retain.
- Providing accurate information about the items to be cleared.
6. Service Limitations
While we strive to provide comprehensive house clearance services, certain limitations apply:
- We are not responsible for the loss or damage of items that the client has not explicitly authorized for clearance.
- Hazardous materials such as chemicals, asbestos, and medical waste require specialized handling and are not included in standard services.
6.1 Hazardous Materials
Clients must disclose the presence of any hazardous materials prior to the scheduled clearance. Failure to do so may result in additional charges or the inability to perform the service.
7. Liability
Our company maintains insurance coverage for potential damages occurring during the clearance process. However, we are not liable for pre-existing damages or issues unrelated to our services.
7.1 Damage to Property
In the event of accidental damage to the client's property, we will assess the extent of the damage and provide a resolution, which may include repair or compensation.
8. Privacy Policy
We respect the privacy of our clients and are committed to protecting personal information. Any data collected during the booking and clearance process is handled in accordance with our privacy policy.
9. Dispute Resolution
Any disputes arising from our services will first be addressed through direct communication between the client and our management team. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration.
10. Amendments to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any legal actions related to our services will be conducted within the jurisdiction of Sidcup.
12. Acceptance of Terms
By utilizing our House Clearance Sidcup services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.